Terms of Service

About Simplify Networks

Simplify Networks is an IT and digital solutions provider offering professional technology services including:

• Managed IT services & cloud infrastructure solutions
• Hosted VoIP services & SIP trunking
• Web development & design
• Network installation & configuration
• Dedicated server solutions & rack & stack services
• Call centre solutions
• IT support & maintenance
• Cybersecurity services

Acceptance of Terms

By using our services, you agree to:

• Comply with all applicable laws and regulations
• Not misuse our systems, services, or infrastructure
• Accept these Terms together with our Privacy Policy and any signed agreements

Prohibited Website Use

When using our website, you must not:

• Attempt unauthorized access to systems or accounts
• Upload malware or harmful software
• Use automated scraping tools without permission
• Distribute spam, illegal content, or fraudulent material
• Copy or reproduce website content without authorization

Service Agreements

• Certain services may require signed contracts, project agreements, service-level agreements (SLAs), maintenance agreements, or support contracts
• If a signed agreement conflicts with these Terms, the signed agreement will prevail

Quotes, Pricing & Payments

• All quotations are subject to change before acceptance
• Payments must be made according to invoice terms
• Late payments may result in suspension of services
• Deposits and custom development work are generally non-refundable once work begins

Client Responsibilities

As a client, you agree to:

• Provide accurate information and timely approvals
• Maintain backups unless backup management is included in your service agreement
• Ensure legal ownership of all submitted materials
• Review completed work within a reasonable timeframe

Intellectual Property Rights

• All company branding, systems, designs, source code, and proprietary materials remain the property of Simplify Networks unless agreed otherwise in writing
• Clients retain ownership of their own logos, business materials, and uploaded content

Hosting, Cloud & Third-Party Services

• We may use third-party hosting providers, telecom operators, cloud providers, payment gateways, and software vendors
• We are not liable for outages or failures caused by third-party services

Data Protection & Privacy

• We may collect information including names, contact details, billing information, and technical usage data
• Reasonable security measures are implemented, but no system can guarantee complete security

Confidentiality

Both parties agree to protect confidential business, technical, and financial information shared during projects or service delivery. This obligation survives the termination of any service agreement.

Service Availability

Temporary interruptions may occur due to:

• Scheduled maintenance or security upgrades
• Hardware failures or network outages
• Third-party disruptions beyond our control

We will make reasonable efforts to notify clients of planned maintenance in advance.

Cybersecurity & Acceptable Use

• Clients must not host illegal content, distribute malware, conduct phishing activity, or misuse infrastructure resources
• Services involved in suspicious or illegal activity may be suspended immediately

Limitation of Liability

• Simplify Networks shall not be liable for indirect or consequential damages, loss of profits, data loss, or service interruptions beyond reasonable control
• Total liability shall not exceed the amount paid for the affected service

Indemnification

You agree to indemnify and hold harmless Simplify Networks from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Misuse of our services or platform
• Violations of applicable law or regulation
• Infringement of any third-party rights

Suspension & Termination

Services may be suspended or terminated in the following circumstances:

• Violation of these Terms of Service
• Payments remain overdue beyond the agreed period
• Unlawful or suspicious activity is suspected

Force Majeure

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather events
• Cyberattacks or widespread internet outages
• Government actions, sanctions, or regulatory changes
• Pandemic or public health emergencies

Governing Law & Jurisdiction

• These Terms shall be governed by the laws of England and Wales
• Any disputes shall fall under the exclusive jurisdiction of the courts of the United Kingdom

Changes to These Terms

We may update these Terms at any time. We will make reasonable efforts to notify users of significant changes. Continued use of the website or services after updates constitutes acceptance of the revised Terms.

Contact Information

If you have any questions about these Terms of Service, please get in touch with us: